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Heritage Hall North in Agawam, MA

Heritage Hall North is a medium-sized nursing home facility in Agawam, Massachusetts (Hampden county). The Nursing Home Site profile for Heritage Hall North includes: Pricing, Visiting / Business Hours, Resident Health and Wellness, Ratings, Activities, Comparisons, Rehab Ratings, Directions, Surveys, and CMS Reviews.

Nursing Home Activities Image 2



They have 124 beds and a daily average of 87.5 residents (which would leave,on average, 36 beds available). Heritage Hall North participates in Medicare and Medicaid and are classified as a For profit - Corporation ownership. They offer residential councils. They are not located inside a hospital. They do not belong to a continuing care community.


Heritage Hall North received an overall rating from CMS of 2 stars compared to the MA average of 3.36 and a National average of 3.32. Ratings from residents, family members, and visitors to our site are available below. We also recommend giving them a call to address any additional senior care, nursing care, and rehab questions you may have after reviewing their Nursing Home Site profile.

They have had 1 fine(s).
Totalling: $32701.50.


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Resident Ratings SNF, CCRS, and ALFs Estate Planning Pricing Wellness Question Mark Icon Visiting and Business Hours

Due to COVID-19 and just new rules in general, many nursing homes have new procedures for visiting. We advise calling Heritage Hall North ( at (413) 786-8000 ) to see what their protocols are for visiting and placement appointments if you are not already familiar with them.

Monday
24 Hours
Tuesday
24 Hours
Wednesday
24 Hours
Thursday
24 Hours
Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Inspection Magnifying Glass Icon Resident, Visitor, CMS Ratings
How would you rate your overall experience with:

Heritage Hall North?

Select a star to begin leaving your rating

CMS Logo Overall Rating: 2/5 (Full Ratings Below)



Additional Pages about Heritage Hall North:
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Inspection Magnifying Glass Icon Heritage Hall North Profile Overview
Nursing Home:
Heritage Hall North
Business Name:
55 Cooper Street Operations Llc
CMS ID:
225766
Street Address:
55 COOPER STREET
City:
Agawam
State:
Massachusetts
Zip Code:
01001
CMS Rating:
2 star overall rating
Sprinklers:
Yes
Participation:
Medicare and Medicaid
Ownership:
For profit - Corporation
In a Hospital:
No
Councils:
Residential Councils
Special Focus:
Continuing Care:
No

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Profile Links for Heritage Hall North:
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Contact Info Icon Phone, Directions, and Map

They are located at the following address: 55 Cooper Street in Agawam Massachusetts 01001.
Looking for directions or wish to see the surrounding area? Follow this link: Maps and Directions.
They can be reached by phone at (413) 786-8000.




Quality of care, CMS Ratings, Services, Staffing, and Top-rated Facilities can be viewed below.

Click for Directions including Mobile Review Icon Prices and Length of Stay

According to our latest records from CMS, the average daily amount billed by Heritage Hall North to Medicare is $804.83 per day (compared to a Massachusetts average of $823) and Medicare reimbursed them an average of $462.33 per day. Some accept this as payment in full. Coinsurance and other forms of Medicare and insurance can often help cover most, if not all, of the rest. It is worth mentioning that Medicare pays for what they deem as 'medically necessary' skilled nursing care. You can learn more Here.

Please note that the pricing above is the average billed to Medicare. Each person and case is unique. (Supplemental Insurance / Medicare Advantage Plans, single or double rooms, etc). If you are interested in this facility you should contact Heritage Hall North directly for exact pricing and what options are available for you or your loved one's personal care needs.

Inspection Magnifying Glass Icon Health and Demographics

The average age at Heritage Hall North is approximately 78 years old.


The last time this data was collected they cared for at least 75 men and 167 women in a one year period that received Medicare benefits. This number fluctuates with each new resident.


Percentage of patients at Heritage Hall North with the following conditions:

Atrial Fibrillation
22%
Alzheimer's
29%
Asthma
19%
Cancer
13%
CHF
30%
COPD
23%
Depression
43%
Diabetes
34%
Hyperlipidemia
70%
IHD
41%
Osteoporosis
26%
Schizophrenia
8%
Stroke
6%

Resources SNF, CCRS, and ALFs Estate Planning Senior Care Dictionary Inspections Penalties Directions

Activities and Services Icon Additional Care Home Services & Info

Medicare and Medicaid participation for Heritage Hall North began on Dec 10, 2002.


Services Provided by Heritage Hall North include:
Clinical Labs, Dental Care, Dietary, Housekeeping, Mental Health, Nursing, Occupational Therapy, Pharmacy, Physician, Physician Extender, Podiatry, Physical Therapy, Social Work, Speech Pathology, Therapeutic Activities, Therapeutic Social Services, Therapeutic Qualified Activities, X-rays

Ownership Changes: 1
Last Ownership Change: 04-01-2011
Medicaid ID: 110089100A
Financial Year End: 12-31
Medicare Administrative Contractor (MAC): BLUE CROSS (WESTERN PENNSYLVANIA)
CMS Regional Office: Boston
Area: Urban
Dually Certified Beds: 124
Multi-Facility Name: Genesis Healthcare, LLC

General Information Icon Staff Size

Heritage Hall North provides (per day, per resident) an average of:

Registered Nurse
52.8 minutes
LPN / LVN
61.8 minutes
CNA
114.6 minutes

Weekend Staffing

Total RN Weekend Hours:
0.4999 hours
Total Weekend Nursing:
3.08876 hours

Total Licensed Nursing Hours (Registered Nurses + Licensed Practical Nurses + Licensed Vocational Nurses) averages 1.91 hours per day per resident (the national average is 1.4 hours).


Additionally, a Physical Therapist (PT) is available an average of 5.94 minutes per day per resident (the national average is 6 minutes).


Additional Staffing can be viewed below. Each number represents a Full-time Equivalent (FTE) Employee of the type listed above it at Heritage Hall North. Read how FTE is defined.

Activities
1.91
Administration
14.68
CNAs
43.5
Dietitians
0.61
Food Service
14.23
Housekeeping
9.24
LPN / LVN
19.56
Medical Director
0.2
Mental Health
0.46
Nurse Admin
3.43
Nursing Director
1.14
Occ. Therapist
3.96
OT Assistant
2.75
Other Staff
1.46
Pharmacist
0.11
Physical Therapist
4.15
Physician
0.29
Physician Ext.
1.14
PT Aide
0.29
PT Assistant
3.68
Qualified Activities
0.74
RNs
15.83
Social Worker
3.43
Speech Pathology
0.87
General Information Icon COVID-19 Vaccine Information
Residents who completed primary Covid-19 vaccine
80.2%
Staff who completed primary Covid-19 vaccine
86.9%
Residents up-to-date on Covid-19 Boosters
41.9%
Staff up-to-date on Covid-19 boosters
25.1%
Ratings Icon Medicare and Medicaid Ratings

The Centers for Medicare & Medicaid Services (CMS) does their best to provide a fair assessment of every Nursing Home, but please note these ratings are a snapshot in time.

Star ratings are often best used for basic comparisons and when deciding which facilities to visit. However, nothing beats actually visiting the nursing home yourself when possible.

Overall Rating: 2 stars 2 star overall rating

Health Inspection Rating: 2 stars 2 star health inspection rating

Staff Rating: 3 stars 3 star nurse staffing rating

Quality Measures Rating: 4 stars 4 star quality measures rating

Long Term Stay Rating: 4 stars 4 star rn staff rating

Short Term Stay Rating: 4 stars 4 star rn staff rating


Compare these ratings with one of the highest rated nursing homes in Agawam:
Heritage Hall South


Ratings are out of 5 with 5 being the best and 1 being the worst.

See How the Overall Rating is CalculatedView Massachusetts's Top Lists View All Agawam Nursing Homes Ratings Icon Ratings Comparison
Seniors in a Group Circle

Heritage Hall North in AGAWAM, Massachusetts has 124 beds compared to the Massachusetts average of 116.42 and a National average of 106.16.

As of the last update they had a daily average of 87.5 residents compared to the MA average of 82.64 and a National average of 86.4.

This results in a 70.56% daily average occupancy rate compared to the Massachusetts average of 70.98% and a national average of 81.38%.


Heritage Hall North's star ratings compare as follows:

  1. Overall Rating:
    2 stars compared to the MA average of 3.36 and a National average of 3.32.
  2. Health Inspection Rating:
    2 stars compared to the MA average of 2.76 and a National average of 2.77.
  3. Staffing Rating:
    3 stars compared to the MA average of 3.42 and a National average of 3.14.
  4. Quality Measures Rating:
    4 stars compared to the MA average of 3.74 and a National average of 3.62.
  5. Long Term Stay Rating:
    4 stars compared to the MA average of 3.81 and a National average of 3.33.
  6. Short Term Stay Rating:
    4 stars compared to the MA average of 3.27 and a National average of 3.12.

Averaging the available ratings gives an aggregate star rating of 2.71 for Heritage Hall North versus the MA average of 2.91 and a national average of 3.20.

You may also be interested in seeing how their inspections and penalties (fines and payment denials) match up with others at the following links:

Inspection Results Penalty Enforcements

Contact Info Icon CMS Quality Reporting This section offers a snapshot of key quality measures for skilled nursing facilities, highlighting care effectiveness, readmission rates, and resident well-being to help you make informed decisions about nursing care.

Rate of functional assessment and goal setting in treatment plans.

Value: 97.5%


Unadjusted rate of potentially preventable readmissions.

Value: 13.41


Risk-standardized rate of preventable readmissions.

Value: 13.48


Observed rate of discharge to community.

Value: 57.60%


Risk-standardized rate of discharge to community.

Value: 57.76%


Medicare Spending Per Beneficiary (MSPB) score for SNF residents.

Value: 0.95


Rate of medication review and follow-up for residents.

Value: 93.1%


Rate of SNF residents experiencing falls with major injury.

Value: 0.9%


Observed change in self-care score.

Value: 8.4


Observed change in mobility score.

Value: 22.4


Rate of residents at or above expected self-care ability at discharge.

Value: 51.4%


Rate of residents at or above expected mobility level at discharge.

Value: 55.4%


Rate of new or worsened pressure ulcers/injuries.

Value: 2.6%


Observed rate of healthcare-associated infections leading to hospitalization.

Value: 3.45%


Rate of COVID-19 vaccination among SNF healthcare personnel.

Value: 89.1%


Rate of flu vaccination among healthcare personnel.

Value: 56.2%


Contact Info Icon Resident details and Quality of Care

Measure Description: Percentage of short-stay residents who were rehospitalized after a nursing home admission

Resident Type: Short Stay

Observed Value: 29.09 (This is the actual score observed for the measure.)

Expected Value: 21.37 (This score is what we would typically expect given the standard conditions and models.)


Measure Description: Percentage of short-stay residents who had an outpatient emergency department visit

Resident Type: Short Stay

Observed Value: 15.45 (This is the actual score observed for the measure.)

Expected Value: 9.31 (This score is what we would typically expect given the standard conditions and models.)


Measure Description: Number of hospitalizations per 1000 long-stay resident days

Resident Type: Long Stay

Observed Value: 1.89 (This is the actual score observed for the measure.)

Expected Value: 1.97 (This score is what we would typically expect given the standard conditions and models.)


Measure Description: Number of outpatient emergency department visits per 1000 long-stay resident days

Resident Type: Long Stay

Observed Value: 1.16 (This is the actual score observed for the measure.)

Expected Value: 2.46 (This score is what we would typically expect given the standard conditions and models.)


Question Mark Icon Ownership, Operational, and Management for Heritage Hall North
OrganizationRole
Fc-gen Operations Investment Llc5% Or Greater Direct Ownership Interest
Gen Operations I, Llc5% Or Greater Direct Ownership Interest
Genesis Healthcare Llc5% Or Greater Direct Ownership Interest
Genesis Ma Holdings Llc5% Or Greater Direct Ownership Interest
Genesis Operations Llc5% Or Greater Direct Ownership Interest
Ghc Holdings Llc5% Or Greater Direct Ownership Interest
Senior Care Genesis Llc5% Or Greater Direct Ownership Interest
Senior Care Holdings, Llc5% Or Greater Direct Ownership Interest
Donna Reis 1995 Fam Tr5% Or Greater Indirect Ownership Interest
Genesis Healthcare Inc5% Or Greater Indirect Ownership Interest
Hccf Management Group Xi Llc5% Or Greater Indirect Ownership Interest
Onex Partners Lp5% Or Greater Indirect Ownership Interest
Sun Healthcare Group, Inc.5% Or Greater Indirect Ownership Interest
Sundance Rehabilitation Holdco, Inc.5% Or Greater Indirect Ownership Interest
Zac Properties Xi Llc5% Or Greater Indirect Ownership Interest
Fishman, Steven5% Or Greater Indirect Ownership Interest
Whitman, Arnold5% Or Greater Indirect Ownership Interest
Berg, MichaelOperational/managerial Control
Davis, KeithOperational/managerial Control
Labate, WendyOperational/managerial Control
Edwards, JanDirector
Sherman, MichaelDirector
Cullerot, KenOfficer
Schoenberger, IraManaging Employee
Review Icon Compare Heritage Hall North

Compare Agawam Massachusetts Nursing Homes and Facilities

Heritage Hall West Memory Support Of Heritage Hall Heritage Hall North

There are 23 Cities within 30 miles of 01001 Agawam, MA with Skilled Nursing Facilities

Agawam Amherst Chicopee Dalton East Longmeadow Great Barrington Greenfield Hadley Hampden Holyoke Lee Leeds Longmeadow North Adams Northampton Palmer Pittsfield Sandisfield South Hadley Springfield West Springfield Westfield Wilbraham

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