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Memory Support Of Heritage Hall in Agawam, MA

Memory Support Of Heritage Hall is a medium-sized nursing home facility in Agawam, Massachusetts (Hampden county). The Nursing Home Site profile for Memory Support Of Heritage Hall includes: Pricing, Visiting / Business Hours, Resident Health and Wellness, Ratings, Activities, Comparisons, Directions, Surveys, and CMS Reviews.


Nursing Home Activities Image 2

They have 123 beds and a daily average of 70.3 residents (which would leave,on average, 52 beds available). Memory Support Of Heritage Hall participates in Medicare and Medicaid and are classified as a For profit - Corporation ownership. They offer residential councils. They are not located inside a hospital. They do not belong to a continuing care community.


Memory Support Of Heritage Hall received an overall rating from CMS of 3 stars compared to the MA average of 3.36 and a National average of 3.32. Ratings from residents, family members, and visitors to our site are available below. We encourage you to leave one of your own if you are familiar with their services. We also recommend giving them a call to address any additional senior and nursing care questions you may have after reviewing their Nursing Home Site profile.


Resident Ratings Pricing Wellness Area Map Staffing Medicare Ratings Comparison


Due to COVID-19, many nursing homes have new procedures and changing (if any) visiting hours in place. As such we have temporarily removed any visiting hours we provide to avoid confusion. We advise calling Memory Support Of Heritage Hall to see what their current protocols for visiting and placement appointments are.

Question Mark Icon Memory Support Of Heritage Hall COVID-19 Info
Covid-19 Cases for: Week 29 - Dec 6
New Weekly Resident Cases:
0
Overall Total Resident Cases:
72
New Weekly Staff Cases:
2
Overall Total Staff Cases:
27

Covid-19 Cases for: Week 28 - Nov 29
New Weekly Resident Cases:
0
Overall Total Resident Cases:
72
New Weekly Staff Cases:
1
Overall Total Staff Cases:
25

Covid-19 Cases for: Week 27 - Nov 22
New Weekly Resident Cases:
2
Overall Total Resident Cases:
72
New Weekly Staff Cases:
0
Overall Total Staff Cases:
24

Covid-19 Cases for: Week 26 - Nov 15
New Weekly Resident Cases:
0
Overall Total Resident Cases:
70
New Weekly Staff Cases:
1
Overall Total Staff Cases:
24

Click to view Agawam and Memory Support Of Heritage Hall COVID-19 Weekly Totals

Inspection Magnifying Glass Icon Resident, Visitor, CMS Ratings
How would you rate your overall experience with:

Memory Support Of Heritage Hall?

Select a star to begin leaving your rating

CMS Logo Overall Rating: 3/5 (Full Ratings Below)


Additional Pages about Memory Support Of Heritage Hall:
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Inspection Magnifying Glass Icon Memory Support Of Heritage Hall Profile Overview
Nursing Home:
Memory Support Of Heritage Hall
Business Name:
464 Main Street Operations Llc
CMS ID:
225286
Street Address:
464 MAIN STREET P O BOX 348
City:
Agawam
State:
Massachusetts
Zip Code:
01001
CMS Rating:
3 star overall rating
Sprinklers:
Yes
Participation:
Medicare and Medicaid
Ownership:
For profit - Corporation
In a Hospital:
No
Councils:
Residential Councils
Special Focus:
Continuing Care:
No

Profile Links for Memory Support Of Heritage Hall:
Inspections Penalties Directions Medicare Ratings Staffing Comparison Senior Care Glossary

Contact Info Icon Phone, Directions, and Map

They are located at the following address: 464 Main Street P O Box 348 in Agawam Massachusetts 01001.
Looking for directions or wish to see the surrounding area? Follow this link: Maps and Directions.
They can be reached by phone at (413) 786-8000.
Quality of care, CMS Ratings, Services, Staffing, and Top-rated Facilities can be viewed below.

Review Icon Prices and Length of Stay

The average length of stay at Memory Support Of Heritage Hall is approximately 29.0 days. (this may include both short and long-term care (LTC) visits).

According to our latest records from CMS, the average daily amount billed by Memory Support Of Heritage Hall to Medicare is $631.06 per day (compared to a Massachusetts average of $755.25) and Medicare reimbursed them an average of $313.44 per day (after any deductible and coinsurance). It is worth mentioning that Medicare pays for what they deem as 'medically necessary' skilled nursing care. You can learn more Here.

Please note that the pricing above is the average billed to Medicare. Each person and case is unique. (Supplemental Insurance / Medicare Advantage Plans, single or double rooms, etc). If you are interested in this facility you should contact Memory Support Of Heritage Hall directly for exact pricing and what options are available for you or your loved one's personal care needs.

Inspection Magnifying Glass Icon Health and Demographics

The average age at Memory Support Of Heritage Hall is approximately 80 years old.


The last time this data was collected they cared for at least 100 men and 157 women in a one year period that received Medicare benefits. This number fluctuates with each new resident.


Percentage of patients at Memory Support Of Heritage Hall with the following conditions:

Atrial Fibrillation
39%
Alzheimer's
50%
Asthma
29%
Cancer
15%
CHF
68%
COPD
37%
Depression
56%
Diabetes
47%
Osteoporosis
16%
RA or OA
60%
Schizophrenia
16%
Stroke
15%

Resources Senior Care Dictionary Inspections Penalties Directions

Activities and Services Icon Additional Care Home Services & Info

Medicare and Medicaid participation for Memory Support Of Heritage Hall (previously: Heritage Hall East) began on Jan 14, 1986.

Special care beds for patients with Alzheimer's are available.


Services Provided by Memory Support Of Heritage Hall include:
Clinical Labs, Dental Care, Dietary, Housekeeping, Mental Health, Nursing, Occupational Therapy, Pharmacy, Physician, Physician Extender, Podiatry, Physical Therapy, Social Work, Speech Pathology, Therapeutic Activities, Therapeutic Social Services, Therapeutic Qualified Activities, X-rays

Ownership Changes: 5
Last Ownership Change: 04-01-2011
Medicaid ID: 110088864A
Financial Year End: 12-31
Medicare Administrative Contractor (MAC): BLUE CROSS (WESTERN PENNSYLVANIA)
CMS Regional Office: Boston
Area: Urban
Dually Certified Beds: 123
Alzheimer's Beds: 30
Multi-Facility Name: Genesis HealthCare

General Information Icon Staff Size

Memory Support Of Heritage Hall provides (per day, per resident) an average of:

Registered Nurse
46.8 minutes
LPN / LVN
84 minutes
CNA
172.8 minutes

Total Licensed Nursing Hours (Registered Nurses + Licensed Practical Nurses + Licensed Vocational Nurses) averages 2.18 hours per day per resident (the national average is 1.4 hours).


Additionally, a Physical Therapist (PT) is available an average of 2.7 minutes per day per resident (the national average is 6 minutes).


Additional Staffing can be viewed below. Each number represents a Full-time Equivalent (FTE) Employee of the type listed above it at Memory Support Of Heritage Hall. Read how FTE is defined.

Activities
3.37
Administration
6.08
CNAs
38.79
Dentists
0.06
Dietitians
0.46
Food Service
11.56
Housekeeping
1.81
LPN / LVN
15.48
Medical Director
0.91
Mental Health
0.27
Nurse Training
1.12
Nurse Admin
3.07
Nursing Director
1.14
Occ. Therapist
3.13
OT Assistant
0.94
Other Staff
0.89
Physical Therapist
1.16
Physician Ext.
0.57
Podiatrist
0.09
PT Assistant
2.04
Qualified Activities
0.69
RNs
9.22
Social Services
1.14
Social Worker
2.07
Speech Pathology
0.73
Ratings Icon Medicare and Medicaid Ratings

The Centers for Medicare & Medicaid Services (CMS) does their best to provide a fair assessment of every Nursing Home, but please note these ratings are a snapshot in time.

Star ratings are often best used for basic comparisons and when deciding which facilities to visit. However, nothing beats actually visiting the nursing home yourself when possible.

Overall Rating: 3 stars 3 star overall rating

Health Inspection Rating: 2 stars 2 star health inspection rating

Staff Rating: 4 stars 4 star nurse staffing rating

Quality Measures Rating: 2 stars 2 star quality measures rating

Registered Nurses Rating: 4 stars 4 star rn staff rating

Long Term Stay Rating: 3 stars 3 star rn staff rating

Short Term Stay Rating: 1 stars 1 star rn staff rating


Compare these ratings with one of the highest rated nursing homes in Agawam:
Heritage Hall North


Ratings are out of 5 with 5 being the best and 1 being the worst.

See How the Overall Rating is CalculatedView Massachusetts's Top Lists View All Agawam Nursing Homes Ratings Icon Ratings Comparison
Seniors in a Group Circle

Memory Support Of Heritage Hall in AGAWAM, Massachusetts has 123 beds compared to the Massachusetts average of 116.42 and a National average of 106.16.

As of the last update they had a daily average of 70.3 residents compared to the MA average of 82.64 and a National average of 86.4.

This results in a 57.15% daily average occupancy rate compared to the Massachusetts average of 70.98% and a national average of 81.38%.


Memory Support Of Heritage Hall's star ratings compare as follows:

  1. Overall Rating:
    3 stars compared to the MA average of 3.36 and a National average of 3.32.
  2. Health Inspection Rating:
    2 stars compared to the MA average of 2.76 and a National average of 2.77.
  3. Staffing Rating:
    4 stars compared to the MA average of 3.42 and a National average of 3.14.
  4. Quality Measures Rating:
    2 stars compared to the MA average of 3.74 and a National average of 3.62.
  5. RN Only Rating:
    4 stars compared to the MA average of 3.47 and a National average of 3.15.
  6. Long Term Stay Rating:
    3 stars compared to the MA average of 3.81 and a National average of 3.33.
  7. Short Term Stay Rating:
    3 stars compared to the MA average of 3.27 and a National average of 3.12.

Averaging the available ratings gives an aggregate star rating of 2.71 for Memory Support Of Heritage Hall versus the MA average of 3.40 and a national average of 3.20.

You may also be interested in seeing how their inspections and penalties (fines and payment denials) match up with others at the following links:

Inspection Results Penalty Enforcements

Inspection Magnifying Glass Icon Visual / Graphical Comparisons for Memory Support Of Heritage Hall
Number of Residents:
MEMORY SUPPORT OF HERITAGE HALL 70.3 vs. MA 82.64 vs. National 86.40
Number of Beds:
MEMORY SUPPORT OF HERITAGE HALL 123 vs. MA 116.42 vs. National 106.16
Aggregate Ratings Comparison:
MEMORY SUPPORT OF HERITAGE HALL 2.71 vs. MA 3.4042857142857 vs. National 3.20
CMS Overall Rating:
MEMORY SUPPORT OF HERITAGE HALL 3 vs. MA 3.36 vs. National 3.32
Question Mark Icon Ownership, Operational, and Management for Memory Support Of Heritage Hall
OrganizationRole
Fc-gen Operations Investment Llc5% Or Greater Direct Ownership Interest
Gen Operations I, Llc5% Or Greater Direct Ownership Interest
Gen Operations Ii, Llc5% Or Greater Direct Ownership Interest
Genesis Healthcare Llc5% Or Greater Direct Ownership Interest
Genesis Ma Holdings Llc5% Or Greater Direct Ownership Interest
Genesis Operations Llc5% Or Greater Direct Ownership Interest
Ghc Holdings Llc5% Or Greater Direct Ownership Interest
Senior Care Genesis Llc5% Or Greater Direct Ownership Interest
Senior Care Holdings, Llc5% Or Greater Direct Ownership Interest
Donna Reis 1995 Fam Tr5% Or Greater Indirect Ownership Interest
Genesis Healthcare Inc5% Or Greater Indirect Ownership Interest
Genesis Holdings Llc5% Or Greater Indirect Ownership Interest
Hccf Management Group Xi Llc5% Or Greater Indirect Ownership Interest
Onex Partners Lp5% Or Greater Indirect Ownership Interest
Sun Healthcare Group, Inc.5% Or Greater Indirect Ownership Interest
Sundance Rehabilitation Holdco, Inc.5% Or Greater Indirect Ownership Interest
Zac Properties Xi Llc5% Or Greater Indirect Ownership Interest
Fishman, Steven5% Or Greater Indirect Ownership Interest
Whitman, Arnold5% Or Greater Indirect Ownership Interest
Berg, MichaelOperational/managerial Control
Davis, KeithOperational/managerial Control
Labate, WendyOperational/managerial Control
Edwards, JanDirector
Sherman, MichaelDirector
Cullerot, KenOfficer
Crotty, JohnManaging Employee
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Compare Agawam Massachusetts Nursing Homes and Facilities

Heritage Hall South Memory Support Of Heritage Hall Agawam Healthcare Heritage Hall West

There are 23 Cities within 30 miles of 01001 Agawam, MA with Skilled Nursing Facilities

Agawam Amherst Chicopee Dalton East Longmeadow Great Barrington Greenfield Hadley Hampden Holyoke Lee Leeds Longmeadow North Adams Northampton Palmer Pittsfield Sandisfield South Hadley Springfield West Springfield Westfield Wilbraham

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