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Willows Center

Inspection Results


Nursing Homes California Willows Willows Center

Willows Center has been cited for a total of 105 deficiencies in our most recent deficiency data, which typically covers 3 health and fire safety surveys.

Tip: Surveys happen throughout the year and you may want to check with the location or here to see if more recent data is available for Willows Center.

There are 1191 nursing homes in California with a total of 65,103 deficiencies resulting in an average of 54.66 deficiencies per nursing home.



The following table describes how deficiencies are scored. An easy way to remember the severity of a deficiency's scope is that the further along in the alphabet (A through L) the scope value is, the more severe the deficiency is.
Additionally, A through F means no actual harm has happened.

Table describing the severity and scope of deficiencies


Deficiency Cited, Scope, and Date of Correction
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Scope:
D
Corrected:
03-09-2018
Have a program that investigates, controls and keeps infection from spreading.
Scope:
E
Corrected:
01-19-2018
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Scope:
D
Corrected:
10-18-2017
Provide necessary care and services to maintain or improve the highest well being of each resident .
Scope:
D
Corrected:
08-14-2017
Ensure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
Scope:
D
Corrected:
08-14-2017
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Scope:
E
Corrected:
06-20-2017
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Scope:
D
Corrected:
06-20-2017
Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
Scope:
D
Corrected:
06-20-2017
Store, cook, and serve food in a safe and clean way.
Scope:
E
Corrected:
06-20-2017
Try to resolve each resident's complaints quickly.
Scope:
E
Corrected:
05-12-2017
Protect each resident from all abuse, physical punishment, and involuntary separation from others.
Scope:
E
Corrected:
05-12-2017
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
Scope:
L
Corrected:
05-12-2017
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Scope:
L
Corrected:
05-12-2017
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Scope:
E
Corrected:
05-12-2017
Keep all essential equipment working safely.
Scope:
E
Corrected:
05-12-2017
Make sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
Scope:
L
Corrected:
05-12-2017
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility
Scope:
F
Corrected:
05-12-2017
Choose a doctor to serve as the medical director to create resident care policies and coordinate medical care in the facility.
Scope:
F
Corrected:
05-12-2017
Train all employees on what to do in an emergency, and carry out unannounced staff drills.
Scope:
E
Corrected:
05-12-2017
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Scope:
D
Corrected:
01-25-2017
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Scope:
D
Corrected:
01-25-2017
Store, cook, and serve food in a safe and clean way.
Scope:
E
Corrected:
12-23-2016
Give residents a notice of rights, rules, services and charges.
Scope:
C
Corrected:
07-14-2016
Keep each resident free from physical restraints, unless needed for medical treatment.
Scope:
D
Corrected:
07-14-2016
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Scope:
E
Corrected:
09-28-2016
Listen to the resident groups and act on their complaints and suggestions that affect resident care and life.
Scope:
E
Corrected:
07-14-2016
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Scope:
E
Corrected:
07-14-2016
Ensure each resident receives an accurate assessment by a qualified health professional.
Scope:
E
Corrected:
09-28-2016
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Scope:
G
Corrected:
09-28-2016
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Scope:
E
Corrected:
09-28-2016
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
Scope:
D
Corrected:
09-28-2016
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
Scope:
E
Corrected:
09-28-2016
Ensure that residents are safe from serious medication errors.
Scope:
E
Corrected:
09-28-2016
Develop policies and procedures for influenza and pneumococcal immunizations.
Scope:
D
Corrected:
07-14-2016
Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
Scope:
E
Corrected:
07-14-2016
Provide food in a way that meets a resident's needs.
Scope:
E
Corrected:
07-14-2016
Store, cook, and serve food in a safe and clean way.
Scope:
E
Corrected:
07-14-2016
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
Scope:
E
Corrected:
09-28-2016
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
Scope:
E
Corrected:
07-14-2016
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Scope:
D
Corrected:
10-06-2016
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Scope:
E
Corrected:
09-28-2016
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
Scope:
E
Corrected:
07-14-2016
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Scope:
G
Corrected:
07-14-2016
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Scope:
D
Corrected:
05-19-2016
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Scope:
D
Corrected:
01-29-2016
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Scope:
D
Corrected:
01-05-2016
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Scope:
D
Corrected:
09-22-2015
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Scope:
D
Corrected:
09-25-2015
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Scope:
D
Corrected:
09-25-2015
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
Scope:
E
Corrected:
09-25-2015
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Scope:
D
Corrected:
07-27-2015
Ensure that residents are fully informed and understand their health status, care and treatments.
Scope:
D
Corrected:
09-09-2015
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Scope:
D
Corrected:
09-09-2015
Review or revise the resident's care plan after any major change in physical or mental health.
Scope:
D
Corrected:
06-19-2015
Ensure each resident receives an accurate assessment by a qualified health professional.
Scope:
D
Corrected:
06-19-2015
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Scope:
D
Corrected:
09-09-2015
Provide necessary care and services to maintain or improve the highest well being of each resident .
Scope:
G
Corrected:
09-09-2015
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
Scope:
E
Corrected:
09-09-2015
Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
Scope:
D
Corrected:
06-19-2015
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Scope:
D
Corrected:
09-11-2015
Ensure residents maintain acceptable nutritional status.
Scope:
G
Corrected:
06-19-2015
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
Scope:
D
Corrected:
09-09-2015
Hire a qualified dietician.
Scope:
F
Corrected:
06-19-2015
Make sure that special or therapeutic diets are ordered by the attending doctor.
Scope:
D
Corrected:
06-19-2015
Give or get specialized rehabilitative services per the patient's assessment or plan of care.
Scope:
D
Corrected:
09-09-2015
Have a program that investigates, controls and keeps infection from spreading.
Scope:
E
Corrected:
09-11-2015
Keep all essential equipment working safely.
Scope:
D
Corrected:
06-19-2015
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Scope:
D
Corrected:
09-09-2015
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Scope:
D
Corrected:
09-09-2015
Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
Scope:
F
Corrected:
06-19-2015
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
Scope:
E
Corrected:
09-09-2015
Corridor and hallway doors that block smoke.
Scope:
D
Corrected:
06-14-2016
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system.
Scope:
D
Corrected:
06-14-2016
Record of quarterly fire drills for each shift under varying conditions.
Scope:
D
Corrected:
06-14-2016
Automatic sprinkler systems that have been maintained in working order.
Scope:
D
Corrected:
06-14-2016
Properly protected cooking facilities.
Scope:
D
Corrected:
06-14-2016
Exits that are free from obstructions and can be used at all times.
Scope:
D
Corrected:
06-14-2016
Proper medical gas storage and administration areas.
Scope:
D
Corrected:
06-14-2016
No-smoking signs where oxygen is used.
Scope:
D
Corrected:
06-14-2016
Weekly inspections and monthly testing of generators.
Scope:
E
Corrected:
06-14-2016
Properly installed electrical wiring and equipment.
Scope:
D
Corrected:
06-14-2016
Approved construction type or materials.
Scope:
D
Corrected:
04-20-2015
Corridor and hallway doors that block smoke.
Scope:
D
Corrected:
04-20-2015
Automatic sprinkler systems that have been maintained in working order.
Scope:
D
Corrected:
04-20-2015
Posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Scope:
D
Corrected:
04-20-2015
Exits that are free from obstructions and can be used at all times.
Scope:
D
Corrected:
04-20-2015
Restrictions on the use of highly flammable decorations.
Scope:
D
Corrected:
04-20-2015
Properly installed electrical wiring and equipment.
Scope:
F
Corrected:
04-20-2015
Corridor and hallway doors that block smoke.
Scope:
D
Corrected:
06-14-2016
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system.
Scope:
D
Corrected:
06-14-2016
Record of quarterly fire drills for each shift under varying conditions.
Scope:
D
Corrected:
06-14-2016
Automatic sprinkler systems that have been maintained in working order.
Scope:
D
Corrected:
06-14-2016
Properly protected cooking facilities.
Scope:
D
Corrected:
06-14-2016
Exits that are free from obstructions and can be used at all times.
Scope:
D
Corrected:
06-14-2016
Proper medical gas storage and administration areas.
Scope:
D
Corrected:
06-14-2016
No-smoking signs where oxygen is used.
Scope:
D
Corrected:
06-14-2016
Weekly inspections and monthly testing of generators.
Scope:
E
Corrected:
06-14-2016
Properly installed electrical wiring and equipment.
Scope:
D
Corrected:
06-14-2016
Approved construction type or materials.
Scope:
D
Corrected:
04-20-2015
Corridor and hallway doors that block smoke.
Scope:
D
Corrected:
04-20-2015
Automatic sprinkler systems that have been maintained in working order.
Scope:
D
Corrected:
04-20-2015
Posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Scope:
D
Corrected:
04-20-2015
Exits that are free from obstructions and can be used at all times.
Scope:
D
Corrected:
04-20-2015
Restrictions on the use of highly flammable decorations.
Scope:
D
Corrected:
04-20-2015
Properly installed electrical wiring and equipment.
Scope:
F
Corrected:
04-20-2015

Learn more about Willows Center at the following resources

Inspection Results Penalty Enforcements Maps and Directions
Staff Size Medicare Ratings Ratings Comparison
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Willows Center


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